Systems Support Technician III

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Description of Duties

This is an entry level technical information services position responsible for providing help desk support either in the office or field, and/or the installation, configuration and maintenance of microcomputer systems.  This position differs from the higher level position in this series in that responsibilities do not involve acting in a lead capacity.  The employee reports directly to and works under general supervision from a senior level staff member.

Minimum Qualifications

Candidates must meet the following minimum requirements on or before the date of the written exam:

Graduation from high school or possession of an equivalency diploma plus EITHER:

1. Graduation from a regionally accredited or New York State registered college or university with an Associate's degree in an information technology related field; OR

2. Graduation from a regionally accredited or New York State registered college or university with an Associate's degree plus one (1) year of full time or its part time equivalent* experience in the operation, installation, customization, or troubleshooting of microcomputer equipment; OR,

3. Three (3) years of full time paid or its part time equivalent* experience as defined in (B) above; OR,

4. Any equivalent combination of education and experience as defined by the limits of (A), (B) and (C) above.

NOTE:  Operation of a computer shall not include experience in the operation of word processing equipment, or a personal computer, microcomputer or any other self-contained unit.

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