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Help Desk Manager

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No.: HDM-1201-18 Name: Help Desk Manager
Type: Civil Service Exams Deadline: 10/23/18 05:00PM
Exam Date: 12/01/18 08:30AM Price: $15.00
Salary: Varies with other agencies

Description of Duties

This is a technical position responsible for overseeing the operations of a help desk unit of an information technology department responsible for assisting users with personal computer technical problems. The employee reports directly to and works under the general supervision of a higher-level information technology staff member. General supervision is exercised over a technical staff.

Minimum Qualifications

Graduation from high school or possession of an equivalency diploma, plus EITHER:
 
(A) Graduation from a regionally accredited or New York State registered college or university with a Bachelor's degree in Computer Technology, Microcomputer Systems Management, or a closely-related computer science field; OR,
 
(B) Graduation from a regionally accredited or New York State registered college or university with an Associate's degree in Computer Technology, Microcomputer Systems Management, or a closely related computer science field, plus two (2) years paid full-time or its part-time equivalent* experience in computer activities involving systems support or help desk operations; OR,
 
(C) Four (4) years paid full-time or its part-time equivalent* experience as described in (B) above; OR,
 
(D) Any equivalent combination of education and experience as described by the limits of (A), (B) and (C) above.

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