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Computer Support Assistant

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No.: CSA-0201-18 Name: Computer Support Assistant
Type: Civil Service Exams Deadline: 12/21/17 05:00PM
Exam Date: 02/01/18 08:30AM Price: $15.00
Salary: Varies with other agencies

Description of Duties

This is an entry-level computer position responsible for assisting users in the integration of technology. The position
provides basic customer support, hardware and software installation, minor troubleshooting, and training to users. Duties
may also include setting up and providing customer support for other equipment such as Audio-Visual (AV) equipment
including digital cameras, VCR’s, televisions, and projectors. The position is the first point of contact for users. Problem
solving requiring a higher degree of technical expertise is referred to a higher-level information technology employee.
Employees are required to move computers during the performance of duties which could weigh twenty-five (25) to fifty (50)
pounds. The employee reports directly to and works under the general supervision of a Network Administrator or other
higher-level staff member.

Minimum Qualifications

Graduation from high school or possession of an equivalency diploma, plus EITHER:

(A) One (1) year of paid full-time or its part-time equivalent* experience providing computer support to users including
diagnosing software and hardware problems and resolving problems, or training, instructing or providing explanation
to users in basic hardware and software methods and principles; OR,

(B) Successful completion of nine (9) college semester credit hours in a computer science or information technology
field; OR,

(C) Possession of a CompTIA A+ or Microsoft Office Specialist Certification; OR,

(D) Any equivalent combination of education or experience as defined by the limits of (A), (B), and (C).

If you are experiencing any problems with this site please email us at civilservice@monroecounty.gov. If have any other questions please contact our office at 753-1700.