Help Desk Manager

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No.: HDM-0101-23 Name: Help Desk Manager
Type: Civil Service Exams Deadline: 12/02/22 05:00PM
Exam Date: 01/01/23 08:30AM
Salary: Varies with other agencies

Description of Duties

This is a technical position responsible for overseeing the operations of a help desk unit of an information technology department responsible for assisting users with personal computer technical problems.  The employee reports directly to and works under the general supervision of a higher-level information technology staff member.  General supervision is exercised over a technical staff.

Minimum Qualifications

Graduation from high school or possession of an equivalency diploma, plus EITHER:

(A)      Graduation from a regionally accredited or New York State registered college or university with a Bachelor's degree in Computer Technology, Microcomputer Systems Management, or a closely-related computer science field; OR,

(B)       Graduation from a regionally accredited or New York State registered college or university with an Associate's degree in Computer Technology, Microcomputer Systems Management, or a closely related computer science field, plus two (2) years paid full-time or its part-time equivalent experience in computer activities involving systems support or help desk operations; OR,

(C)       Four (4) years paid full time or its part time equivalent experience as described in (B) above; OR,

(D)       Any equivalent combination of training and experience as described by the limits of (A), (B) and (C) above.

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