Senior Customer Service Associate - Monroe County

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No.: P-77116 Name: Senior Customer Service Associate - Monroe County
Type: Civil Service Exams Deadline: 09/02/22 05:00PM
Exam Date: 10/22/22 08:30AM
Salary: CSEA Salary Group 8

Description of Duties


This is a senior level clerical position responsible for providing customer service and administrative support for a department or agency.  Duties involve assisting internal and external customers understand government processes, applications, and laws and rules as they relate to the department or agency.  Duties also involve maintaining and reconciling records (ex. payroll records, staff schedules), and producing reports utilizing existing software.  The employee reports directly to, and works under the general supervision of a Personnel Analyst or other higher level staff member.

Minimum Qualifications


Candidates must be permanently employed in the competitive class at Monroe Community Hospital and must have served continuously on a permanent basis for twelve (12) months holding the position of Office Clerk II immediately preceding the date of the written test.

Any person, otherwise meeting the requirements for an examination, who was laid off from an agency for which the examination is being held, and whose name is presently on a preferred list is eligible to compete in the examination. When completing the application, such person should be sure to indicate his/her present employment and/or the title and location of his/her last permanent employment in the municipality.


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