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Help Desk Assistant

Attention: Monroe County full-time employees will receive a  $1,000 quarterly retention payment each quarter in 2024! Apply today - another great reason to join the Monroe County workforce!

Exam #: HDA-0701-22
Title: Help Desk Assistant
Deadline: May 20, 2022 5:00pm
Exam Date/Time: July 1, 2022 8:30am
Salary: Varies with other agencies

Description of Duties

This is a technical support position responsible for assisting in the daily operation of the technical services help desk in an agency’s technology department.  Duties include receiving and responding to telephone inquiries and requests related to operational problems of a computer system.  The employee reports directly to, and works under the general supervision of a senior level technical staff member.

Minimum Qualifications

Graduation from high school or possession of an equivalency diploma, plus EITHER: 

(A)     Graduation from a regionally accredited or New York State registered college or university with an Associate’s degree in a computer science, information technology or closely related field; OR, 

(B)        Two (2) years paid full-time or its part-time equivalent* experience assisting in the resolution of operational problems of a computer system; OR,

(C)         An equivalent combination of education and experience as defined by the limits of (A) and (B) above.

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