Telephone Operator

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No.: TO-0604-22 Name: Telephone Operator
Type: Civil Service Exams Deadline: 04/19/22 05:00PM
Exam Date: 06/04/22 08:30AM Price: $15.00
Salary: Varies with other agencies

Description of Duties

This is a communications position responsible for relaying incoming, outgoing, and interoffice calls by operating a switchboard or phone console.  Duties involve providing callers with information regarding department or agency services and phone numbers, and securing information from callers in order to provide assistance.  Duties include performing related clerical duties such as looking up information, updating directories, and greeting the public.  The employee reports directly to, and works under the general supervision of a higher level clerical or professional staff member.

Minimum Qualifications

Candidates must meet the following minimum requirements on or before the date of the written exam:

Graduation from high school or possession of an equivalency diploma plus six (6) months paid full‑time or its part‑time equivalent* clerical experience involving answering a telephone to relay calls or take messages. 

Note:  Where education is lacking, clerical experience as defined above may be substituted on a year‑for‑year basis.  There is no education substitute for the required experience.

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