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User Support Instructor

Attention: Monroe County full-time employees will receive a  $1,000 quarterly retention payment each quarter in 2024! Apply today - another great reason to join the Monroe County workforce!

Exam #: USI-0601-21
Title: User Support Instructor
Deadline: April 5, 2021 5:00pm
Exam Date/Time: June 1, 2021 8:30am
Salary: Varies with other agencies

Description of Duties

This is a training position in a central data processing department responsible for assisting users in the selection and implementation of more complex software packages by teaching the users the fundamental concepts of the new software and demonstrating actual operation of the package on the user's equipment.  The employee is also responsible for developing applications to suit agencies' needs within software limitations.  The User Support Instructor conducts group sessions or works on a one‑to‑one basis in providing this support service to the various departments and contracted agencies on line.  Work is performed under general supervision of the User Support Coordinator, with wide latitude allowed in the structuring of lessons.  Supervision of others is not a responsibility of this class. 

Minimum Qualifications

Graduation from high school or possession of an equivalency diploma, plus EITHER,

 (A)  Graduation from a regionally accredited or New York State registered college or university with a Bachelor's degree in an Information Technology field, plus two (2) years of paid full‑time or its part‑time equivalent* experience that involved training and supporting a minimum of two or more software packages; OR,

 (B)  Graduation from a regionally accredited or New York State registered college or university with a Bachelor's degree, plus four (4) years experience as described above in (A); OR,

 (C)  Graduation from a regionally accredited or New York State registered college or university with an Associate's degree in an Information Technology field, plus three (3) years of full‑time paid or its part‑time equivalent* experience as described in (A); OR,

(D)  Five (5) years full‑time paid or its part-time equivalent* experience as described in (A).

(E)  Any equivalent combination of education and experience as defined by the limits of (A), (B), (C), or (D) above.

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