Telephone Operator

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No.: TO-0413-19 Name: Telephone Operator
Type: Civil Service Exams Deadline: 02/25/19 05:00PM
Exam Date: 04/13/19 08:30AM Price: $15.00
Salary: Varies with other agencies

Description of Duties

This is an important communications position involving responsibility for relaying incoming, outgoing, and interoffice calls by operating a switchboard or phone console. Information is given to callers regarding department or agency services and phone numbers. It may be necessary for the operator to secure information from the caller in order to give assistance. Employees may be required to perform clerical duties such as looking up information, updating telephone directories, sorting and opening mail, and acting as a receptionist. Work is performed in accordance with a prescribed routine outlined by a supervisor, but supervision may or may not be immediate.

Minimum Qualifications

Candidates must meet the following minimum requirements on or before the date of the written exam:
Graduation from high school or possession of a high school equivalency diploma plus six (6) months paid full-time or its part-time equivalent* clerical experience involving answering a telephone to relay calls or take messages.
NOTE: Where education is lacking, clerical experience as defined above may be substituted on a year-for-year basis; there is no education substitute for the required experience.
Special Requirements:
Medical examination involving hearing and vision tests may be required and administered by the jurisdictions prior to appointment.

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