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Help Desk Assistant

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No.: HDA-0601-18 Name: Help Desk Assistant
Type: Civil Service Exams Deadline: 04/27/18 05:00PM
Exam Date: 06/01/18 08:30AM Price: $15.00
Salary: Varies with other agencies

Description of Duties

This is a technical support position responsible for assisting in the daily operation of the technical services help desk in an agency’s technology department. Duties include receiving and responding to telephone inquiries and requests related to operational problems of a computer system. The employee reports directly to, and works under the general supervision of a senior level technical staff member.

Minimum Qualifications

Candidates must meet the following minimum requirements on or before the date of the written exam:
Graduation from high school or possession of an equivalency diploma, plus EITHER:

(A) Graduation from a regionally accredited or New York State registered college or university with an Associate’s degree in a computer science, information technology or closely related field; OR,

(B) Two (2) years paid full-time or its part-time equivalent* experience assisting in the resolution of operational problems of a computer system; OR,

(C) An equivalent combination of education and experience as defined by the limits of (A) and (B) above.

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