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User Support Instructor

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No.: USI-0201-18 Name: User Support Instructor
Type: Civil Service Exams Deadline: 12/21/17 05:00PM
Exam Date: 02/01/18 08:30AM Price: $15.00
Salary: Varies with other agencies

Description of Duties

This is a training position in a central data processing department responsible for assisting users in the selection and
implementation of more complex software packages by teaching the users the fundamental concepts of the new software
and demonstrating actual operation of the package on the user's equipment. The employee is also responsible for
developing applications to suit agencies' needs within software limitations. The User Support Instructor conducts group
sessions or works on a one-to-one basis in providing this support service to the various departments and contracted
agencies on line. Work is performed under general supervision of the User Support Coordinator, with wide latitude
allowed in the structuring of lessons. Supervision of others is not a responsibility of this class.

Minimum Qualifications

Graduation from high school or possession of an equivalency diploma, plus EITHER,

(A) Graduation from a regionally accredited or New York State registered college or university with a Bachelor's
degree in an Information Technology field, plus two (2) years of paid full-time or its part-time equivalent*
experience that involved training and supporting a minimum of two or more software packages; OR,

(B) Graduation from a regionally accredited or New York State registered college or university with a Bachelor's
degree, plus four (4) years experience as described above in (A); OR,

(C) Graduation from a regionally accredited or New York State registered college or university with an Associate's
degree in an Information Technology field, plus three (3) years of full-time paid or its part-time equivalent*
experience as described in (A); OR,

(D) Five (5) years full-time paid or its part time equivalent* experience as described in (A).

(E) Any equivalent combination of education and experience as defined by the limits of (A), (B), (C), or (D) above.

If you are experiencing any problems with this site please email us at civilservice@monroecounty.gov. If have any other questions please contact our office at 753-1700.