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No.: CW Name: Caseworker
Type: Continuous Recruitment Exams Deadline: N/A
Exam Date: See Announcement Price: $15.00
Salary: $36,894 - $46,791 annually (Monroe County)

Description of Duties

This position, located in the Department of Human Services, is responsible for performing client management activities related to social case work services such as protective services, foster care, adoption, day care and preventive services.  Duties involve assisting clients with economic, emotional, social and environmental difficulties by developing service plans and making referrals to address social problems identified throughout the course of a case.  Duties also involve conducting home visits to investigate reports of abuse and/or neglect of children or adults, assessing the safety of the environment, and providing necessary interventions such as removal and placement out of the home, or Family Court, when warranted.  Duties are performed within well-defined laws and guidelines and under stressful conditions and can include de-escalating volatile situations.  Travelling is a large part of the duties including visiting clients in jail as well as other locations in the community, and transporting clients in a motor vehicle.  This level differs from the higher, Senior Caseworker by virtue of having more contact with clients and the lack of managing a casework team.  The employee reports directly to, and works under the general supervision of a Casework Supervisor, Senior Caseworker, or other higher‑level staff member.  General supervision may be exercised over support staff.

Minimum Qualifications

Graduation from high school or possession of an equivalency diploma, plus EITHER:


(A)  Graduation from a regionally accredited or New York State registered college or university with a Bachelor’s degree in Social Work, Human Services, Criminal Justice, Human Relations, Human Development and Family Studies, Child and Family Studies, Child Development, Social and Cultural Diversity, or a closely related field; or a psychology, sociology, or counseling field; OR,


(B)  Graduation from a regionally accredited or New York State registered college or university with a Bachelor’s degree plus one (1) year paid full-time or its part-time equivalent*** experience in social casework with a public or   private agency; OR,


(C)  Graduation from a regionally accredited or New York State registered college or university with a Bachelor’s degree plus two (2) years paid full-time or its part-time equivalent*** professional* experience involving responsible public contact** in a social welfare organization, community oriented organization, residential treatment center for youth, or a juvenile detention center; OR,


(D)   An equivalent combination of education and experience as defined by the limits of (A), (B), and (C) above.


*Professional experience, for the purposes of these minimum qualifications, does not include clerical, secretarial, maintenance, labor or other similar work.


**Responsible public contact work, for the purposes of these minimum qualifications, is defined as substantial face-to-face communication with individuals (age twelve [12]+) involving persuasion, teaching, negotiating, explaining, counseling, and similar activities. The nature of the content is such that it requires judgment on the part of the individual in dealing with, or responding to another person. It does not include duties related to areas such as providing medical care, issuing medications, and assisting clients with daily living skills.


If you expect to complete the educational requirement within three months of the date of examination, you may apply.  If successful on the examination, you will not be certified for appointment until you have submitted proof of completion of the required degree to this office. You must list your expected graduation date on the examination application.

Upcoming Examination Dates:

Exam Date

Application Cutoff Date

December 9, 2017

October 31, 2017

March 17, 2018

January 31, 2018

June 9, 2018

April 30, 2018

September 8, 2018

July 31, 2018

December 8, 2018

October 31, 2018


*Dates are subject to change at the discretion of the Monroe County Civil Service Commission.


If you are experiencing any problems with this site please email us at civilservice@monroecounty.gov. If have any other questions please contact our office at 753-1700.